Experiments in Real Time

> Audience: Business & Technical > Purpose: Introduction to AgentEchelon Businesses continue to insert AI into an increasing number of workflows: an assistant triaging IT tickets, internal AI tools t...

After nearly a decade at Amazon, most of it in customer-facing roles at AWS, followed by almost two years Amazon Leo, I had hundreds of enterprise conversations about what a communication platform sho...

In November 2025, after nearly 10 years I resigned from Amazon. Since then, I have been reflecting on my career and where the industry is going. Back in the earliest days of my career, I enjoyed divin...